Build an agentic incident triage assistant with Amazon Quick and New Relic
Ebbey Thomas walks through building a custom incident triage agent using Amazon Quick that orchestrates New Relic MCP Server and Asana to investigate incidents, generate RCA briefs, and create tracked tasks from a single prompt.
Score breakdown
The post demonstrates how MCP-based integrations can connect an AI agent to observability and project-management tooling to automate the full incident triage and handoff workflow from a single prompt.
- 01The tutorial uses Amazon Quick to build a custom incident triage assistant agent.
- 02The agent integrates with the New Relic Model Context Protocol (MCP) Server and Asana via native integrations.
- 03From a single prompt, the agent investigates an incident, produces an RCA brief with evidence links, and creates a tracked Asana task.
Ebbey Thomas's post on the AWS AI Blog guides engineering teams through building a custom incident triage assistant using Amazon Quick. The agent is designed to handle one of the most time-sensitive workflows in software engineering: incident triage. By orchestrating the New Relic Model Context Protocol (MCP) Server and Asana via native integrations, the agent can respond to an incident end-to-end from a single prompt.
The use of the New Relic MCP Server as an integration point highlights how MCP is being applied to connect AI agents with observability tooling in production engineering contexts.
The workflow the post describes covers three key outcomes: the agent investigates the incident, assembles a root cause analysis (RCA) brief complete with evidence links, and creates a tracked Asana task ready for team handoff. The use of the New Relic MCP Server as an integration point highlights how MCP is being applied to connect AI agents with observability tooling in production engineering contexts.
Key facts
- 01The tutorial uses Amazon Quick to build a custom incident triage assistant agent.
- 02The agent integrates with the New Relic Model Context Protocol (MCP) Server and Asana via native integrations.
- 03From a single prompt, the agent investigates an incident, produces an RCA brief with evidence links, and creates a tracked Asana task.
- 04The post targets engineering teams handling time-sensitive incident triage workflows.
- 05Author is Ebbey Thomas, published on the AWS AI Blog.
Topics
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